genbet Privacy Policy

Definitions

In this Privacy Policy, the following terms carry the meanings assigned below unless context requires otherwise:

• "genbet", "we", "us", or "our" means the internationally registered entity operating the online betting platform at genbet.cam.
• "Platform" means the genbet website at genbet.cam, including all sub-domains, APIs, and browser-based interfaces.
• "Member" or "you" means any natural person who has registered an account on the Platform or who accesses the Platform in any capacity.
• "Personal Data" means any information that identifies or could reasonably identify a natural person — including name, national identification number, date of birth, contact details, device identifiers, IP address, and financial account information.
• "Processing" means any operation performed on Personal Data, including collection, storage, organisation, retrieval, use, disclosure, and deletion.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this case, genbet.
• "Data Processor" means a third party that processes Personal Data on behalf of genbet, under a contractual data-processing agreement.
• "KYC" means Know Your Customer identity-verification procedures, including document collection, liveness checks, and database screening.
• "Consent" means a freely given, specific, informed, and unambiguous indication of your agreement to the processing of your Personal Data for a stated purpose.

Scope & Application

This Privacy Policy applies to all Personal Data collected by genbet through the Platform, including data collected during account registration, KYC verification, deposit and withdrawal transactions, customer-support interactions, and general browsing of the genbet website.

This Policy applies to all Members, including prospective Members who begin but do not complete the registration process, and to visitors who browse the Platform without creating an account. By accessing the Platform in any capacity, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read alongside the genbet Terms & Conditions. Where a conflict exists between the two documents on a privacy matter, this Privacy Policy prevails.

genbet primarily serves players based in Indonesia. Accordingly, we apply data-handling standards that are appropriate for the Indonesian market context, with particular attention to the sensitivity of national identity documents (KTP), local bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata), and digital-wallet credentials (OVO, DANA, GoPay, ShopeePay, LinkAja).

Data We Collect

genbet collects Personal Data through several channels. The categories of data we collect are set out below, grouped by source:

3.1 Registration Data

• Full legal name as it appears on your government-issued identity document.
• Date of birth (used to confirm you are 21 years of age or older, consistent with our Responsible Gaming policy).
• Indonesian National Identity Card number (NIK — Nomor Induk Kependudukan).
• Email address and mobile phone number.
• Chosen username and encrypted password hash.
• Residential address in Indonesia (city, province, postal code).

3.2 KYC Verification Data

• Scanned or photographed copies of your KTP (Kartu Tanda Penduduk) or passport.
• Selfie photographs, including liveness-check images, taken during identity verification.
• Proof-of-address documents (e.g., bank statements, utility bills) where requested.
• Bank account statements or e-wallet screenshots confirming ownership of a payment method registered in your name.

3.3 Financial & Transaction Data

• Bank account numbers and account holder names for BCA, BRI, BNI, Mandiri, and other supported Indonesian banks.
• Registered mobile numbers linked to OVO, DANA, GoPay, ShopeePay, or LinkAja accounts.
• Deposit amounts, timestamps, and transaction reference numbers.
• Withdrawal requests, amounts, destination account details, and settlement confirmations.
• Wagering history, including bet amounts, odds, markets, and outcomes — retained for audit, dispute resolution, and responsible-gaming monitoring purposes.

3.4 Technical & Usage Data

• IP address and approximate geolocation derived from IP.
• Device type, operating system, browser type and version.
• Session timestamps, page views, click-path data, and feature-usage logs.
• Cookie identifiers and similar tracking technologies (see Section 9).

3.5 Customer Support Data

• Content of messages, emails, and live-chat transcripts submitted to the genbet support team.
• Complaint records, dispute notes, and resolution outcomes.

How We Use Your Data

genbet processes Personal Data for the following specific and legitimate purposes:

• Account management: Creating, maintaining, and administering your genbet Account, including authentication and password-reset procedures.
• Identity verification (KYC): Confirming your identity, age (21+), and residency in Indonesia as required by our compliance obligations and Responsible Gaming policy.
• Payment processing: Facilitating deposits via local Indonesian bank transfer and digital wallets, and processing withdrawal requests to your verified payment account.
• Fraud prevention and AML: Detecting, investigating, and preventing fraudulent activity, money laundering, match-fixing, and other prohibited conduct as described in our Terms & Conditions.
• Customer support: Responding to your queries, resolving disputes, and improving the quality and responsiveness of our support service.
• Responsible Gaming: Monitoring wagering patterns to identify potential problem-gambling indicators, and administering self-exclusion, deposit-limit, and time-out tools.
• Platform improvement: Analysing aggregated usage data to identify technical issues, improve user experience, and develop new features.
• Legal compliance: Meeting obligations under applicable laws, responding to lawful requests from regulatory or law-enforcement bodies, and maintaining audit records.
• Promotional communications: Sending relevant bonus offers and Platform updates to your registered contact address, where you have not opted out of such communications. You may opt out at any time by contacting support.

Legal Basis for Processing

genbet processes Personal Data on the following legal grounds:

• Contractual necessity: Processing your registration data, KYC documents, and financial transaction data is necessary for the performance of the Member Agreement (our Terms & Conditions) into which you entered when registering your Account.
• Legitimate interests: Processing technical and usage data for fraud prevention, platform security, and service improvement is based on genbet's legitimate interest in operating a safe and well-functioning platform, where this interest is not overridden by your fundamental rights.
• Legal obligation: Processing data for anti-money-laundering checks, age-verification compliance, and responding to lawful authority requests is required by applicable law.
• Consent: Processing your data for non-essential promotional communications is based on your consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Data Sharing & Disclosure

genbet does not sell your Personal Data to third parties. We disclose Personal Data only in the following limited circumstances:

• Payment processors: We share financial data (bank account numbers, e-wallet identifiers, transaction amounts) with regulated payment-processing partners who facilitate deposits and withdrawals on behalf of Members. These partners process data solely as directed by genbet and are bound by contractual data-processing agreements that prohibit independent use of Member data.
• KYC verification providers: Identity documents submitted during the KYC process are shared with third-party identity-verification service providers operating under strict confidentiality agreements. These providers verify document authenticity and perform database screening on genbet's behalf.
• Game studio providers: Where you play games hosted by third-party studios — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Pocket Games Soft — limited session data (e.g., account token, bet amounts, game-round identifiers) is shared with those studios solely to deliver the gaming service. No personally identifying information beyond what is technically necessary is transmitted.
• Law enforcement and regulatory authorities: genbet may disclose Personal Data to police, financial intelligence units, or other competent authorities where required by applicable law, a valid court order, or a formal regulatory request. Where legally permissible, we will notify you of such a disclosure.
• Professional advisors: Legal counsel, auditors, and accountants engaged by genbet may access Personal Data on a strictly need-to-know basis and are bound by professional confidentiality obligations.
• Business transfers: In the event of a merger, acquisition, or asset sale involving genbet, Member Personal Data may be transferred to the acquiring entity, subject to equivalent privacy protections. Members will be notified of any such transfer before their data is subject to a different privacy policy.

International Data Transfers

genbet operates as an internationally regulated platform. As a result, Personal Data collected from Members in Indonesia may be transferred to, stored on, or processed by servers and personnel located outside of Indonesia, including in jurisdictions where data protection laws may differ from those in your home country.

Where such international transfers occur, genbet takes the following measures to ensure that your data receives an equivalent level of protection:

• Transfers to third-party Data Processors are governed by data-processing agreements that incorporate binding data-transfer clauses consistent with internationally recognised privacy standards.
• genbet's primary data infrastructure is hosted on enterprise-grade cloud servers with physical and logical security certifications, including ISO/IEC 27001 or equivalent.
• Where technically feasible, genbet implements data minimisation and pseudonymisation before transmitting data across jurisdictions, so that the transferred data set is as limited as possible.

By registering an Account and accepting the genbet Terms & Conditions, you acknowledge and consent to such international transfers of your Personal Data under the safeguards described above.

Data Retention

genbet retains Personal Data for as long as necessary to fulfil the purposes for which it was collected, to comply with applicable legal retention requirements, and to resolve disputes or enforce agreements. The following retention schedule applies as a general guide:

Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised. Anonymised and aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and platform-improvement purposes.

Where a Member submits a deletion request (see Section 10), genbet will assess the request against any overriding legal retention obligation before confirming deletion. Data subject to a mandatory legal hold cannot be deleted until that obligation expires.

Cookies & Tracking

The genbet Platform uses cookies and similar browser-based tracking technologies to deliver core functionality, maintain session state, and analyse Platform usage. The categories of cookies we deploy are described below:

• Strictly necessary cookies: These are essential for the Platform to function. They maintain your login session, remember your language preferences, and prevent cross-site request forgery attacks. These cookies cannot be disabled without impairing your ability to use the Platform.
• Functional cookies: These remember choices you make — such as your preferred odds format or notification settings — to provide a more personalised experience across sessions.
• Analytics cookies: We use anonymised analytics tools to understand how Members navigate the Platform, which pages receive the most traffic, and where technical errors occur. This data is aggregated and does not identify you personally. You may decline analytics cookies without affecting core Platform functionality.
• Session-security cookies: Short-lived cookies used to detect and prevent suspicious login activity, including credential-stuffing attacks and session-hijacking attempts.

genbet does not deploy third-party advertising or retargeting cookies that track your behaviour across external websites. Our cookie use is confined to the operation and improvement of the genbet Platform itself.

Most web browsers allow you to manage cookie preferences through the browser's settings panel. Blocking strictly necessary cookies will prevent you from logging into your Account. Blocking analytics cookies will not affect your access to betting markets, deposits, or withdrawals.

Your Privacy Rights

As a Member, you have the following rights with respect to your Personal Data held by genbet. To exercise any of these rights, contact our support team at the details provided in Section 15.

• Right of access: You may request a copy of the Personal Data genbet holds about you, together with information about how it is processed.
• Right to rectification: If any Personal Data held by genbet is inaccurate or incomplete, you have the right to request that it be corrected. For identity-critical data (name, NIK, date of birth), correction may require resubmission of KYC documents.
• Right to erasure ("right to be forgotten"): You may request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been processed unlawfully. Erasure requests are subject to mandatory legal retention obligations as described in Section 8.
• Right to restriction of processing: You may request that genbet restrict processing of your data (i.e., store it but not actively use it) while a rectification or objection request is under review.
• Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that your data be provided in a structured, machine-readable format.
• Right to object: You may object to processing based on genbet's legitimate interests at any time. genbet will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

genbet will respond to all valid privacy-rights requests within five (5) business days of receipt and will aim to resolve the request fully within thirty (30) calendar days. Complex requests may require additional time, in which case we will notify you of the extended timeline and the reason for the delay.

Children & Minors

The genbet Platform is strictly restricted to adults aged 21 years and older. We do not knowingly collect Personal Data from persons under 21. This threshold aligns with our Responsible Gaming policy and reflects the minimum age requirement stated in our Terms & Conditions.

Age is verified as part of the mandatory KYC process. Where genbet identifies or has reasonable grounds to suspect that a Member is under 21 years of age, the Account will be immediately suspended, all transactions will be frozen pending review, and the matter will be handled in accordance with our minor-protection protocol — which includes returning any real-money deposits to their originating payment source and notifying relevant parties as required by law.

If you believe that a person under 21 has registered on the Platform, please notify us immediately at the contact details in Section 15. We take such reports seriously and will investigate within one (1) business day of receipt.

Security Measures

genbet implements a comprehensive set of technical and organisational security measures designed to protect Member Personal Data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and the genbet Platform.
• At-rest encryption for stored Personal Data and financial records on genbet's database infrastructure.
• Role-based access controls that limit employee access to Personal Data strictly to functions required by their job role.
• Multi-factor authentication for all administrative access to genbet's backend systems.
• Regular penetration testing and vulnerability assessments conducted by independent security firms.
• Intrusion detection systems that monitor network traffic for anomalous activity around the clock.
• Data-breach response plan: In the event of a confirmed data breach that poses a risk to Member rights, genbet will notify affected Members and relevant authorities within seventy-two (72) hours of becoming aware of the breach, consistent with internationally recognised breach-notification standards.

While genbet employs industry-standard security practices, no digital platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own Account credentials. genbet strongly recommends enabling two-factor authentication on your Account and using a unique, complex password that is not reused across other services.

Third-Party Links

The genbet Platform may, from time to time, display informational references to third-party services — such as game studios, sports-data providers, or payment networks — in the context of describing Platform features. This Privacy Policy applies solely to data processed by genbet and does not extend to any third-party website, application, or service that you may access independently.

genbet does not control the privacy practices of third parties and is not responsible for the content of external privacy policies. If you choose to interact with a third-party service referenced on the Platform, we encourage you to review that party's privacy policy before submitting any personal information.

Amendments

genbet reserves the right to update this Privacy Policy at any time to reflect changes in our data-processing practices, applicable law, or regulatory guidance. When a material change is made, we will display a prominent notice on the Platform and, where feasible, send a notification to your registered email address at least seven (7) days before the revised policy takes effect.

The version of this Privacy Policy bearing the most recent "Last Updated" date shown at the top of this page constitutes the current governing document. Your continued use of the Platform following the effective date of an amendment constitutes acceptance of the revised Privacy Policy.

Where a proposed change would materially reduce your privacy protections, genbet will seek your explicit consent before applying that change to your existing Personal Data.

Contact & Data Requests

For all privacy-related enquiries, data-rights requests, or concerns about how genbet handles your Personal Data, please reach out to our dedicated support team through the following channel:

• Email: support@genbet.cam (plain text — not a clickable link)
• Subject line (recommended): "Privacy Request — [Your Username]" to ensure prompt routing to our data-privacy team.
• Support hours: 24 hours a day, 7 days a week, including Indonesian public holidays such as Idul Fitri, Independence Day (17 August), and Nyepi.
• Response commitment: Acknowledgement within 24 hours (WIB); full resolution within 5 business days for standard requests and 30 calendar days for complex data-rights requests.

Our support team includes native Indonesian-speaking staff who are trained in the provisions of this Privacy Policy and can assist with data access requests, correction notices, consent withdrawals, and account-deletion enquiries.